Category Archives: Services

Implementation

With over 20 years experience in implementing our project, portfolio and resource management solutions, we have developed a proven process for maximising the benefits and return from your investment in Asta Powerproject. Typically there are six key stages to our implementation process for multi-user systems.

Peter Aspinall, Lancashire NHS Trust talks about implementation support from Asta

 
With each system tailored to individual customer specifications, our implementation process is practical and focuses on meeting the needs of different user types, such as team members, team leaders and senior managers.

Our team of experienced and highly qualified professionals are committed to ensuring a successful implementation and high level of on-going support is provided. We recommend most organisations follow the full implementation process that uses logical and practical steps to ensure your implementation goes as smoothly as possible but for more straightforward implementations with smaller numbers of users, some stages of the process may not be needed.

We use our in-house experts and technicians to provide all your consultation, implementation and training, all co-ordinated through one single point of contact.
We will discuss your requirements in detail and help you through each stage of the process.

Asta Powerproject Implementation Model

“Asta Powerproject is an excellent software system and the regular improvements and updates continue to keep it relevant for the industry. The Asta team offers a great support service via the helpdesk, training courses and user groups and the familiarity of it all makes it a great package”Alan Davidson, Graham, Senior Planner

Consultancy

Consultancy


As simple or as extensive as you need

Sometimes customers ask us whether we can help them adapt their Asta Powerproject system in order to meet the changing needs of their business.  These requests range from creating new management reports and customised project ‘views’, right through to more complex requirements such as integrating Asta Powerproject with their ERP system or creating a 4D Building Information Modelling solution.

In virtually all cases, the answer from Asta is ‘yes’.

Asta Powerproject Spain has a Spain-based team of project management software consultants who have experience helping customers in many different industries adapt and customise their Asta Powerproject solution.  Consultancy assignments can be as short as half a day – for example writing a macro to automate a repeated process – or as long as several months for a major organisation wishing to change its project delivery processes and associated management information reporting.  Powerproject Spain has strong consultancy skills and, where necessary, will draw on the UK-based team for expert assistance.

“For advance planning, recording timesheet data and summarising detailed schedules, forecasts and overviews, I believe we could not manage without Asta.”
Rebecca Mitton, Project Manager, Canon Europe Ltd

Examples of consultancy services

IT services provider: Integrated Asta Powerproject with Microsoft Outlook in order to provide development teams with task updates in Outlook. 

Major contractor: Created an interface between Asta Powerproject and the company’s ERP system, SAP in order to centralise the reporting of progress and cost over time on a massive water infrastructure programme.

Small business: Created customised project ‘views’ to show exactly how resources were being used across a portfolio of projects.  This helped the company get the right balance between full-time staff and freelance contractors.

Integration capabilities

Project information, on its own, is useful.  But when it is integrated with other key business systems, management decision-making becomes more robust and grounded in reality.  Asta is passionate about helping organisations – both large and small – see the ‘bigger picture’ and gain competitive advantage through better use of project-related information.  Whether your need is simply to export data to Excel, or you want to create a project extranet for management reporting, Asta has the skills and experience to help you achieve your goals.

If you would like to discuss your requirements for consultancy support please contact us.

Technical Support Details

For all supported users:

Technical Support Telephone: +34 91 12 777 38

Technical Support e-mail: support@app-consultoriaproyectos.com

 

Knowledgebase

All supported users have access to our comprehensive online technical section, the KnowledgeBase. Here you will find current version downloads, full access to the add-on library and extensive product information.

For online support: Knowledgebase Login

 

Responsive support

“It does not matter how stable the software is, technical support is fundamental to its continuing success and on behalf of us, the users, I would like to thank the Technical Support team for their patience, knowledge and professionalism.”

Steve Field, Regional Planner,
Sir Robert McAlpine Ltd

The high quality of our support service is just one of the many reasons 94% of our client base retain their yearly support maintenance.  All supported users have access to our comprehensive online technical section, the Knowledgebase. Here you will find current version downloads, full access to the add-on library and extensive product information.

If you want to talk to someone then Asta’s support team is easy to reach on the phone, which can make a crucial difference when you really need expert advice, fast. Our highly trained Spain and UK based Technical Support team respond to 99% of all issues within 1 business hour by phone and email.


Comments from attendees at recent User Group meeting

 

What you get within Annual support contract:

Highly responsive, accessible technical support is just the starting point when you take out an annual support contract with Asta.  You receive all maintenance updates and upgrades free of charge and have access to regular UK and international user group meetings. Importantly, you also know that you are dealing with a support team with a track record of responding to 99% of enquiries within one hour.

Full list of benefits

  • Direct Spain-based support by phone, email, or using web-based support with a proven 98% response rate within the hour for all recorded queries.  Normal Spain office hours.
  • Support provided by international resellers is fully accredited by Asta Development plc
  • A single point of contact to submit problems, obtain technical information and request product advice.
  • All maintenance updates and upgrades are provided as part of the support contract.
  • Access to a comprehensive, searchable, self diagnosis knowledge base.
  • Re-activation cover free of charge up to twice per year if your hard drive should fail or if your PC/Laptop is lost or stolen (normally £55 + VAT for unsupported customers).
  • Support news and free networking events including our regular e-newsletter ‘Powerlines’ and invitations to our annual UK regional and national user group forum.

Asta Online Knowledgebase

KnowledgeBase

All supported users have access to our comprehensive online technical section, the KnowledgeBase. Here you will find current version downloads, full access to the add-on library and extensive product information.

Please click here to login to the KnowledgeBase.